Defective Merchandise Defective merchandise claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to help you out. Shipping and Handling We pride ourselves for being able to get most orders that are placed by 12:00pm Noon (Eastern Time) shipped out the very same day (We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the Canada. You will have several shipping options to choose from through Purolator, Canada Post or Dicom.  Pricing for shipping options will be presented before you finish your checkout.  Shipping Fuel and Cleaning Fluids Hazard Material regulations require that we only ship Fuel and compressed cleaning fluids within the Canada . Shipments must be sent via Ground shipping. Fuel is also available for store pick-up.